Refund policy

Returns

Due to the hygienic nature of skincare products, we are unable to accept returns of opened or used items unless they are faulty, damaged on arrival, or supplied incorrectly.

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photographs of the product and packaging. We will review your claim and, where appropriate, offer a replacement or refund.

Unused and unopened products may be eligible for return within 14 days of delivery, subject to our approval. Return postage is the responsibility of the customer unless the item is faulty or supplied in error.

Refunds are processed to the original payment method after the returned goods have been received and inspected. Original shipping charges are non-refundable unless required by law.